![]() ![]() Review the list of installed software and uninstall any Canon Drivers related to the printer. ![]() Select the Programs and Features heading. Now use the back arrow and return to the Control Panel. Do this for all instances of the device in case there is more than one. Right-Click on it and select remove device from the context menu. Now click on the Start menu button > open Control Panel > Device and Printers Please start by downloading the current drivers for Windows 10: Its trying to communicate with the printer using the last known configuration. The previous configuration your computer believes is valid has likely changed. Unfortunately, its not as easy as just plugging the printer into the new router or switch. You have a new internet provider and router. You've indicated your printer is connected to ethernet. You'll want to use the windows 10 drivers. My reference to MAC and Windows was merely to point out that both OS's were still supported which is rather nice for 13 yr old device. ![]()
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